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     Shipping Information

How do you ship my items?

We prefer to ship by either FedEx or UPS. The shipping method is determined by your in-hands date, location of your destination, time-frame and cost factors. Shipping is charged at prevailing freight rates by carrier. If freight charges are not specified on your Order Confirmation we will bill your freight post-shipment and may show up as a separate charge on your credit card. Our standard freight method is FedEx Ground Service.


What if I have multiple destinations?

No Problem. Depending on the complexity of your shipping instructions we may have to add a per-location, drop-ship charge.


Can you ship internationally?

We prefer to limit all shipments within the United States.  Under special circumstances, when approved by your Account Manager, we will ship internationally.  All international shipping & handling charges will be billed accordingly - including the following:

  • Transportation Fees
  • Clearance & Entry Fees - basically the service of getting it through customs
  • HST/GST - a sales tax based on the harmonized code (It does not matter if sales tax was already paid on the item)
  • Duties & Taxes - another tax that is based on the value of the shipped goods


What if UPS or FedEx loses my shipment?

We guarantee that we will ship your items on the designated day via the method that you have approved. Every once in a great while a shipment is misplaced or delayed due to weather. Your Account Manager will track your order until it is delivered to help troubleshoot any shipping issues that arise.


How can I find out the status of my order?

Just call 877.626.9494 or email your Account Manager.  Please provide us with your company name and the product(s) you have ordered and we can answer your questions immediately. Keep in mind that you will receive a confirmation and your tracking information on the day that your order ships.


What if I need my products for a specific event date?

Please make sure your “Firm Event Date” is communicated to your Account Manager.  We will do everything possible to ensure your order is delivered to you or your event location on or before you event date.



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